Privacy Policy

1. Information We Collect

At Senappe Software, we collect information you provide directly to us, such as when you:

• Engage with our enterprise platforms (Hospital Management, EMR, Property Management, ERP, etc.)
• Contact us for support, demos, or inquiries
• Subscribe to our newsletter or communications
• Participate in surveys or feedback forms
• Enter into a service agreement with us

For healthcare platform clients, we may process patient data strictly on behalf of the healthcare organization (as a data processor) in accordance with applicable health data regulations.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our healthcare, property, and enterprise software platforms
• Process transactions and send related service information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new products and services tailored to your industry
• Comply with legal obligations and regulatory requirements

3. Healthcare Data

Where our platforms process patient health information, we act as a data processor on behalf of the healthcare organization (data controller). We implement strict technical and organizational safeguards including:

• End-to-end encryption for all health data in transit and at rest
• Role-based access controls limiting data access to authorized personnel only
• Audit trails for all data access and modifications
• Compliance with applicable health data regulations

4. Information Sharing

We do not sell, trade, or transfer your personal or organizational information to third parties without your consent, except as described in this policy. We may share information with:

• Service providers who assist us in operating our platforms
• Legal authorities when required by applicable law
• Business partners for joint services (with your explicit consent)

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, blockchain-based audit trails, and regular security assessments.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Rectify inaccurate personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Data portability

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: