Terms of Service

1. Acceptance of Terms

By accessing and using Senappe Software's platforms and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree, please do not use our services.

2. Services Description

Senappe Software provides enterprise software platforms and services including but not limited to:

• Healthcare Information Systems (Hospital Management, EMR/EHR, Telemedicine, Lab, Pharmacy)
• Property & Rental Management Platforms
• Enterprise ERP, CRM, and HR Management Systems
• AI-Powered Solutions and Analytics Platforms
• Blockchain Identity and Verification Systems
• Technology Consulting and System Integration Services

3. Client Responsibilities

As a client of our services, you agree to:

• Provide accurate and complete organizational information
• Maintain the security of your account credentials and system access
• Use our platforms in compliance with applicable laws and regulations
• Not engage in any activity that could harm our systems or other clients
• Respect intellectual property rights
• For healthcare clients: comply with applicable health data regulations and patient privacy laws

4. Payment Terms

Payment terms are specified in your individual service agreement. Generally:

• Custom platform development projects require milestone-based payments
• SaaS subscriptions are billed monthly or annually as agreed
• Consulting services are billed per project or on a retainer basis
• All payments are due within 30 days of invoice date unless otherwise agreed

5. Intellectual Property

Unless otherwise specified in writing, all custom solutions developed by Senappe Software become the intellectual property of the client upon full payment. Our proprietary frameworks, core platform components, and methodologies remain the intellectual property of Senappe Software.

6. Service Level & Uptime

Senappe Software commits to the uptime and service level agreements (SLAs) specified in each client's service contract. Enterprise and government clients may negotiate dedicated SLAs including guaranteed uptime, response times, and support escalation procedures.

7. Limitation of Liability

Senappe Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, except as otherwise specified in your service agreement.

8. Contact Information

For questions regarding these Terms of Service, please contact us at: